Based on market activity from October through December 2011, the 4Q11 Pulse survey report provides insights into trends in end-user organizations' usage of shared services, outsourcing, and third-party business and IT services.
The learnings are gleaned from KPMG firms' advisors, who work closely with end-user organizations that are actively exploring or undertaking shared services, outsourcing, offshore and other service delivery initiatives. Leading global business and IT service providers are polled as well.
This quarter’s Sourcing Advisory Pulse also includes insights into top trends and predictions for 2012 based on polling in the quarterly Pulse, plus a broader global poll of KPMG partners and leadership across its Advisory, Audit and Tax service groups.
Topics explored include:
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Demand and adoption trends for shared services and third-party business and IT services
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Drivers for service delivery improvement efforts
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Update on global sourcing
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Top business and sourcing trends and predictions for 2012
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Outsourcing deal pricing, service provider profitability and scope
These results were first revealed in a webcast on Jan. 26, 2011. Click here for the recording.
For the written report, use the link below:
To read KPMG's Q4 Pulse Survey
